Frequently Asked Questions
If you have an account and were logged-in while placing your order, you can log-in and view all past orders and account information.
For orders placed as a Guest, order confirmations are sent at the time the order was made and tracking is e-mailed at the time of shipment. Please be sure to check your SPAM/Junk folder. Or, we’re happy to help! Call us at 866-396-0275 or Chat with us. Customer Service is available Monday-Friday 7a – 4p, PST.
Orders received Monday – Friday by Noon Pacific, are shipped the same business day. Orders received after Noon Pacific, will be shipped the following business day.
Our Standard Free Shipping is available to any USA address or APO via USPS from Tacoma, WA. According to the USPS website, service should take between 1-4 days however, this is an estimate and they do not make guarantees. If you provide an e-mail address during checkout, we will provide a tracking number to you.
Additional shipping options for orders outside the USA or, for expedited shipping are available, but require you to contact us. Shipping options and quotes will automatically generate based on your address & the package weight. Please note that all Fuzzy Puppy pet items ship from our workshop in Tacoma, WA, USA.
For more information contact us or call us at 1 (866) 396-0275 M-F, 7am-4pm, Pacific.
Please Note: We do not ship on Weekends or Holidays. If you place an order after hours, it will be received the next business day. Select items can take longer, we will note any additional processing time if needed.
Unfortunately we do not at this time.
Our hope is to eventually grow to a point where we can start offering Fuzzy Puppy gear all across the globe! So, please check back soon!
Deciding the right size bowl for your pet shouldn’t feel like playing a level on hard mode!
While we have many different shapes and sizes of bowls, we have put together easy to follow user guides to help with the size you should choose.
We’re always happy to help with any sizing questions you may have! Chat with us or call us at 1 (866) 396-0275 M-F, 8am – 3pm PST.
Please note: Our guides are meant to act as a serving suggestion for choosing the best bowl for your pet. For the most accurate information regarding your individual pet’s consumption needs, please consult your veterinarian.
To request a replacement for your pet’s damaged Fuzzy Puppy gear, please visit Our Guarantee and log-in to your account or create one if necessary. Once you’ve reviewed the program you can proceed from there.
You are also welcome to contact us directly M-F, 7am – 4pm at 1 (866) 396-0275
We are happy to process an exchange or return of any new and unused Fuzzy Puppy items purchased on FuzzyPuppyShop.com
We ask that our customers please pay return shipping.
Please return your item to:
Fuzzy Puppy Pet Products
5113 Pacific Hwy E, STE 6
Fife, WA 98424
If would like help or have any questions at all, simply call us at (866)396-0275, M-F, 7am – 4pm, Pacific.
Once received, we will issue a refund or store credit for the original merchandise once it is received in new, unused condition.
While we are unable to offer custom items at this time, please check back!
We are constantly looking for ways we can level up and this is definitely on our radar!
If you have a pet related business and are interested in retailing Fuzzy Puppy Pet Products, please call us at 1 (866) 396-0275 or fill our our contact form on our Contact Us page.
Are you a pet rescue, shelter or other registered non-profit looking for products for the pets in your care?
Or, looking for a give-away item for a fundraising event by your organization? Please call us to make a request! We’re excited to hear from you. Toll Free: 1 (866) 396-0275